Account and privacy

Account deletion explained clearly

We will verify that the account belongs to you, terminate access and delete personal data that we no longer need to retain.

What happens

We will register your request immediately

You will receive a case number, status and response deadline. If a ride or financial transaction is in progress, your request will remain open until it is resolved.

We will delete personal data

Once operational blockers have been resolved, we will delete direct identifiers, sign-in methods and all versions of personal files in storage.

We will restrict the records we must retain

We will separate records that we must retain due to a statutory obligation or legal claims and restrict their use to that purpose.

Data overview

What we delete and what may remain

Deleted when the request is completed

When the case is completed

Name, email address and phone number; password, passkeys, linked social logins and active sessions; preferences, device tokens and notification history. We anonymize contact details. We will remove links to profile photos and uploaded personal documents and permanently delete all their versions from storage.

Records with restricted access that may remain

Accounting documents: for the statutory accounting retention period applicable to the document typeOnly the data needed to document rides, payments, refunds, earnings and accounting entries.
Tax documents: for the period required by applicable tax regulationsTax documents and the data needed to establish their origin and content.
History of rides, routes, times, prices and ratings: only for as long as a documented accounting, complaint-handling or legal need existsRecords needed to document the service provided, a payment or complaint, or to assert or defend a legal claim.
Ride-related messages: for the time necessary to handle the ride or safety reportA safety case or legal hold may require a specific conversation to be retained for longer.
Safety reports, fraud, disputes and audit records: until the case is closed and the applicable statutory period has expiredWe will retain a specific case only until it is closed and for the duration of a documented statutory obligation or legal claim. We record legal holds separately.
Payment provider records: for the applicable payment, tax or complaint-handling periodWeyo will remove the link to the active account immediately. The provider may retain the transaction record to fulfil its legal and regulatory obligations.

We will document the specific retention period or criterion in the privacy notice and in our response to your case. We will not use these records to restore your account or for marketing, and will make them accessible only to the extent necessary for the stated purpose.

Before you begin

If you have an active ride, an unresolved payment, ownership of a family profile or a link to a Fleet account, we will register your request and deletion will wait until these are resolved. In the meantime, you can continue to sign in to the app, and the system will tell you the specific next step.

You can find details in the legal centre. To ask about the retention period for a specific record, please write to gdpr@withweyo.com.

If you cannot verify your account using either a password or an SMS code, please send us a deletion request at gdpr@withweyo.com. Please provide the email address or phone number you use for your account. Before deletion, we will verify that the account belongs to you. You can also send other requests concerning personal data to the same address, even without a Weyo account.

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What happens

We will register your request immediately

You will receive a case number, status and response deadline. If a ride or financial transaction is in progress, your request will remain open until it is resolved.